Last updated: 1 October 2025
At Transcribbit, we offer a full refund within 14 days of your purchase through our website if you have transcribed less than 3 hours of audio. If you have transcribed more than 3 hours of audio, please contact us at support@transcribbit.io and we will provide a pro-rata refund.
This refund policy only applies to purchases made on our website or via your WhatsApp message
Refund for Purchases
To request a refund:
- Email info@transcribbit.io with "Refund Request" in the subject line
- Include the email associated with your account
- Optionally, let us know why you're requesting a refund (this helps us improve)
We'll process your refund within 5 business days if your request meets the criteria above. Refunds are issued to the original payment method and may take 5-10 business days to appear on your statement.
Frequently Asked Questions
What happens after I get a refund?
Your subscription will be canceled. Any remaining premium features for the current billing period will be removed.
Can I cancel my subscription without a refund?
Yes! You can cancel your subscription anytime. You'll keep access to premium features until the end of your current billing period.
Will my data be deleted if I get a refund?
No, your account and data will remain intact. You can buy a 150-Minute Pack or resubscribe at any time.
Contact Us
If you have any questions about our refund policy or need help with a refund, please email support@transcribbit.io