Last updated: 22 January 2025
Transcribbit ("we", "us") provides lightweight, pay-as-you-go audio transcription. This notice tells you-in plain English-what personal data we collect, why we need it, how long we keep it and what rights you have. It is designed to satisfy the EU & UK GDPR and equivalent U.S. state laws.
1. Who to contact?
Email: privacy@transcribbit.io
2. The data we collect & why
| What we collect | Typical examples | Why (legal basis) |
|---|---|---|
| Account data | Name, email, phone | Create & secure your account (contract) |
| Audio & transcripts | Your uploads and the resulting text | Provide the core service (contract) |
| Payment data | Last 4 card digits, billing address | Process fees & meet tax rules (contract + legal duty) |
| Usage data | IP (anonymized), device, interaction logs, analytics via Google Analytics 4 | Prevent abuse, improve reliability, understand site usage (legitimate interest + consent) |
| Cookies | Essential + optional analytics | Run the site & measure usage (consent or legitimate interest) |
We never sell personal data and we never use your audio to train advertising models.
3. Who sees your data?
- Infrastructure partners (EU servers, speech-to-text engine) - bound by Data Processing Agreements
- Payment processor - PCI-DSS compliant
- Advisers or authorities - only when law requires
- Business transfer - if we merge or sell, you'll get prior notice
No external developers get raw audio or transcripts.
4. International transfers
Primary storage is in the EU. If data leaves the EEA/UK (e.g. to the U.S.) we rely on EU adequacy decisions or Standard Contractual Clauses with extra safeguards.
5. Retention schedule
| Type | How long we keep it |
|---|---|
| Audio & transcripts | Up to 1 minute after delivery |
| Account data | Account life + 2 years |
| Payment records | 10 years (mandatory) |
| Usage logs | 12 months (then aggregated or deleted) |
When a period ends we delete or irreversibly anonymise the data.
6. Your rights
- Access, correct, delete or download your data
- Object to or restrict processing
- Withdraw consent at any time
- Complain to a supervisory authority (e.g. CNPD in Portugal, ICO in the UK)
Use your dashboard or email us at privacy@transcribbit.io.
Residents of CA, VA, CO, CT and UT enjoy equivalent rights and we respond within 45 days.
7. Cookies & Analytics
We use only:
- Essential cookies for login/session
- Optional analytics cookies
If you are in the EU, EEA or UK, analytics cookies are loaded only after you accept them on our consent banner. Elsewhere, they are enabled when you arrive and you can turn them off at any time using the "Cookie Settings" link in our footer. We do not use advertising or cross-site tracking cookies unless you have actively accepted them.
Google Analytics 4
We use Google Analytics 4 to understand how visitors use our site. This helps us improve content and user experience.
GA4 collects:
- Pages viewed and time spent
- Click interactions and navigation paths
- Device and browser information
- Geographic region (country/city level)
- Referral sources and campaign data
GA4 does NOT collect:
- Personal information or account data
- Audio files or transcripts
- Precise location or full IP addresses (automatically anonymized)
GA4 Cookies:
_ga- Distinguishes users (2 years)_ga_*- Maintains session state (2 years)_gid- Distinguishes users (24 hours)
Third party: Google LLC (adequate under EU-US Data Privacy Framework)
You can change your analytics preferences at any time via:
- Our consent banner (appears on first visit for EU, EEA and UK visitors)
- The "Cookie Settings" link in our footer
- Your browser settings
For more information about Google Analytics, see Google's Privacy Policy.
8. Children
Service not intended for under-16s. If we learn we hold such data we delete it promptly.
9. Changes
We'll give 14 days' notice (email or in-app) before any material change. The "Last updated" date shows the current version.
Questions?
Email privacy@transcribbit.io - we reply within 30 days.